We've put together a list of commonly asked questions from our clientele. Simply click on the question you have below to see our answer. If your question is not listed below, feel free to call us or go to our Contact page and send us your question by filling out the form.
1What are your hours of operation?
We are available to serve you and your family pet 24 hours a day, 365 days a year. Our business hours for dog day care or boarding pick-up and drop-off are from 7:00am until 7:00pm every day of the year. We are also happy to take your call at (503) 209-0177 to schedule a tour of our facility or make a reservation for service.
2When is check-in and check-out for Boarding and Day Care?
Normal check-in and check out times are 7:00am - 7:00pm, 365 days of the year. If necessary, after hours pick-ups or delivery can be arranged. Additional fees may apply. Sorry, but for the well being of the dogs boarding with us, we do not accept drop-offs after 9pm or before 6am.
3Why do you offer an initial free consultation?
The consultation gives you a chance to meet us, and us a chance to meet you and your dog. Our top priority is the health, safety and happiness of those in our care. We want to make sure we'll get along well and enjoy a pleasant experience together. We also want to tailor our services to fit you and your pet perfectly. Given the unique family nature of our Boarding and Day Care services, in particular, we need to understand your pet's particular needs to provide superior care. Call and schedule a tour with us. Our facility is very unique and unlike most any other dog daycare or boarding facility in the Portland area. See for yourself what makes Safe Journey a special place for your dog to stay while you are away.
4What do we need to know about your services?
Dogs in our care need to be housebroken and able to sleep through the night. Like people, dogs can express anxiety in numerous ways. If your dog expresses anxiety through barking, whining, chewing, fighting, digging or other adverse behavior that your are concerned about, please consult with your vet and Safe Journey prior to scheduling service to ensure his or her comfort.

Dogs who need transition time in order to be comfortable at Safe Journey need to participate in short visits at Safe Journey before a longer reservation can be scheduled. Please plan ahead to provide the time necessary to complete the process. For first time dogs, we strongly recommend that your dog accompany you during your tour of our facility, that you schedule your free day of daycare prior to your dogs first overnight stay with us, and that you bring your dog as early in the day as possible when dropping your dog off for his or her first overnight stay with us. When owners follow these guidelines and recommendations we notice that first time dogs are noticeably more comfortable, well adjusted, and relaxed during their first overnight with us.
5What will my pet experience while at Safe Journey Dog Boarding and Day Care?
Your dog will roam 1,400 square feet of indoor living space in our Victorian home. In addition, the outdoor premises at SafeJourney includes a 1500 square foot outdoor wooden and Trex deck where dogs can get plenty of exercise. Outside you will find number mesh dog beds, artificial grass potty stations, and during the summer a wading pool and misting system. Our property is blessed to have numerous trees on or within 20 feet of the property line so warm summer days are never without plenty of shade! We have 6 foot fences with overhand to discourage climbing all around as well as double gates on both sides of the property for extra security.

Unless weather conditions are severe, or temperatures become inordinately hot or cold, your dog is free to roam our home and fenced backyard without limitation. Your dogs Safe Journey home is lived in full-time and offer service 365 days a year. Indoors is kept temperature-controlled during times of inclement weather and our facility is pesticide-free at all times. While in our home, your pet enjoys frequent contact with care providers, petting, roaming, chasing and wrestling with other dogs. And if your dog is more laid back or sedentary, we have numerous beds, mats, and couches for your dog to sleep or rest comfortably. We always welcome any suggestions or advice regarding the proper care, feeding, and behavior of your dog while staying with us.

We allow dogs to be dogs while in our care. Many dogs sleep an average of 16 hours a day. Those who want 16 hours of rest are welcome to lounge here in comfort. And, those that want to play and bask in the sun are able to do so outside. Many owners comment that their pet is better-behaved and more at ease after being in our care. That's the result of calm relaxed environment that we provide and the sense of well being that results from dogs being left to roam freely in a pack environment.
6When and what will our dog eat while at Safe Journey?
Most dogs are better off maintaining dietary consistency by eating the same food you feed them at home. For that reason, we encourage you to pack food for your dog and bring it to our facility. We are happy to serve your dog their usual wet or dry food, snacks or treats. If time is of the essence, or you simply do not want to bother bringing your dogs food to Safe Journey, we can provide a high-quality kibble for your dog. We feed two meal per day at Safe Journey in the morning and evening. We are happy to provide food for your dog at a cost of $2.50 per day.
7What are your vaccination requirements?
We require that all dogs be vaccinated for Rabies, Bordetella (commonly referred to as Kennel Cough) and the standard regional core vaccines given as one injection in metropolitan areas of Oregon/Washington. This core vaccine injection typically includes:

  • CDV - Canine Distemper
  • AV-2 Canine Hepatitis Virus or Adenovirus-2
  • CPV-2 Canine Parvovirus
  • CPiV Canine Parainfluenza
Regional core vaccines are generally given as one cocktail or mixed injection and are subject to revision the National Association of State Public Health Veterinarians (NASPHV) on a regular basis. You can check with your dogs vet to get the most recent information on the current regional core vaccine requirements or check your most recent shot records to verify your dog is up-to-date by having received the three standard vet administered treatments. A rabies injection, a parvo/distemper core vaccine injection, and Bortedella typically administered nasally.
8Are you insured?
Yes. We are fully insured through State Farm Insurance.
9What does it mean that you are legally zoned by the City of Portland and permitted by Multnomah County to provide Boarding and Day Care services?
In the City of Portland, a business must have proper zoning to operate legally. Our home is zoned for both residential and commercial use. In addition, a business that provides boarding and day care for small animals must hold a permit from Multnomah County. Licensed providers are inspected regularly and held to consistent standards of care. In order to ensure that your dog is cared for properly, please choose only a licenced and properly zoned dog boarding or daycare provider.
10Why do you require an emergency contact be on file at Safe Journey?
We take your pet's comfort, health and safety seriously. If your pet needs medical attention and you are unavailable, your emergency contact can help us make health care decisions for your pet.
11What is your payment and cancellation policy?
For overnight dog boarding, payment is expected at the time of drop off unless your dog's stay with us is open ended. If so, payment will be expected when you pick-up your dog. If for some reason, you do not need to complete your dogs scheduled or planned stay, SafeJourney will refund or credit any unused portion of your fee. We only charge for the time that your dog spends with us. We make our living only by taking care of your dog. If for some reason, you find that you do not need our services there are no additional charges. We always expect to be paid for services rendered but never anything more than what we have earned by taking care of your dog.

We bill similar to a hotel only you may check your dog in as early as 7am. For overnight stays, you pay for the day that you check-in regardless of your chosen check-in time (check-in times are any time between 7am - 7pm). And, like a hotel, you do not pay for the day you check-out as long as you pick your dog up by check-out time at 10:00am.

For dogs that need to stay past check out time, but do not need to stay for an additional overnight, our standard daycare rates apply. These are $15 for a half-day of service up till 3pm, and $25 for a full-day of service up to 7pm. So, if you are unable to make it to SafeJourney by 10am there is no need to rush or stress. Take your time and enjoy your day. Lastly, if you need to extend your stay, we are only a phone call away. Any additional charges required as a result of an extended stay can be quickly taken care of at the time of pick-up.

As a courtesy SafeJourney allows for a one hour grace period when determining your rates. So if you happen to be running a bit late, or get caught in some unexpected traffic relax. Our system allows for a bit of reasonable flexibility.
12How many dogs do you care for?
The amount of dogs that we care for at any one given time varies greatly and is determined by a number of factors. Some of these are daycare/daytime verses boarding/overnight. Mid-week verses weekend. Winter verses Summer. And, holiday verses non-holiday. Typically we are very busy early most mornings Monday through Saturday, and most late afternoons Sunday through Friday.

SafeJourney is primarily geared to serve the repeat customer. On any given day, 90% of the dogs that are on site are dogs that have spent many, many days with us. Most of our four legged customers have been here dozens if not hundreds, and in some cases, thousands of times. As a result, our pack is generally calm, relaxed and well mannered. Because of this, new dogs find adapting to our well adjusted pack to be minimally stressful. While all dogs are different, we find that the vast majority of dogs who come to us for the first time, regardless of separation anxiety at home, or poor behavior on leash to be capable of adapting to our environment and having successful stays with us.

If you are not sure, come and take our free tour, we will show you our dog pack and let you judge for yourself!!
13What happens during my initial tour, meet and greet, consultation?
The initial meet and great and tour of our facility accomplishes everything you need to be able to use our services. You get to meet us your dogs care providers, and we get to meet you the owner. We also get to meet your dog, and you and your dog get to meet many of the dogs that are here on a regular basis as part of our dog pack. We show you the entire dog business portion of the facility, explain our basic policies and procedures, and answer any questions that you may have about your dogs stay and care while here. Our primary goal is to make sure that you are entirely comfortable during the times that you have to be away from your dog. In addition, this gives us a chance to personally get to know your dog and understand any of his or her idiosyncrasies. And, this time is an important first step in transitioning your dog to be relaxed and happy coming to stay with us! Lastly, this is a great time to finalize any of your reservation needs and to complete any of the required paperwork that will be needed to schedule your dogs first visit.
14What kind of paperwork is required to be on file in order for my dog to board overnight or stay with you for the day?
We will need you to complete a registration document and liability waiver that documents things like your personal contact information, emergency contact information, vet information, and basic information about your dog (spayed, neutered, chipped, food requirements, etc.). Additionally, there is a place for you to leave your credit card information on file for your payment convenience. Credit card information is not required however many of our frequent use clients prefer to have this information on file so that they can take care of payment matters with a quick verbal OK in person or by phone. We do accept all forms of payment including cash, check, or any form of credit card (Amex, VISA, Mastercard).

We will also need a copy of your most recent vaccination records/receipt. You can bring a hard copy with you during your tour, scan a copy and forward to [email protected], or have your vet e-mail a copy to our attention. Each time you take your dog in for his/her annual boosters or updated shots, be sure to forward/bring new copies for your dogs file.
15What do your require us to bring at the time of our dogs check-in?
Daycare: All that we need from you is your dog on a leash. Overnight Boarding: The basic requirements for a dogs overnight stay are to have your dog on a leash and a form of payment. Payment is expected at the time of drop off unless you have an open ended stay in which case payment will be expected at pick-up. Additionally, most people bring their own dog food. This is to maintain dietary consistency and to minimize costs. If it is more convenient for you, and your dog is fine with a standard high quality kibble, then we are happy to provide two meals a day for your dog at a cost of $2.50 per day.
16What are your policies on treats, toys, chews, blankets, coats or sweaters, bowls or any other doggie personal items.
We strongly advise you to minimize bringing any non-essential items to SafeJourney for use during your dogs stay. The vast majority of our customers simply bring their dog on a leash, a bag of food, and a form of payment. If treats are provided we will place them in your dogs bowl during feeding however we can not play favorites between individual members of our dog pack. Attempting to provide treats or any other type of food can be a prime source of negative interactions between dogs. Accessories such as bowls, cups/scoops, blankets, coats, and toys, etc. can be sources of possessiveness that can also lead to negative interactions between dogs. Additionally, dogs will chew, rip, and soil other dogs belongings. It is impossible to ensure that only your dog will have access to its belongings, or that the other dogs will allow for your dogs belongings to be returned in reasonable condition. Lastly, in the joy of reuniting you with your dog, non-essential items get forgotten about or overlooked. This can be a unnecessary source of frustration when you return home particularly in light of the fact that the vast majority of accessories and non essentials are simply never used.